How long will standard orders take?
Regular shipping times for domestic orders are based on processing time plus shipping time. Standard delivery orders will be processed within 1-2 business days, and will arrive 3 to 5 business days from the date they were shipped. Expedited Shipping is also available.
Some of our items are shipped directly from the manufacturer which we believe is a more environmentally friendly approach. We do our best to work with suppliers that adhere to our own shipping policies and in many cases you will receive your item faster than our shipping policy dictates. Please be aware however that we cannot guarantee shipping times for dropshipped items and it make take longer for you to receive your product. Items that are shipped direct from the manufacturer are noted on the product pages.
Please note: For purposes of calculating total ship time, the date of purchase will be the following day for any orders received after 10 a.m. PT / 1 p.m. ET. These delivery times do not apply to shipments to Alaska or Hawaii.
How much does shipping cost?
Shipping costs are based on your total purchase amount. To determine the shipping cost for your order, please see the following chart:
SALE AMOUNT......................SHIPPING CHARGE
Up to $17.99.............................$5.00
$18.00 +...................................$0.00
What if I only get part of my order?
In order to provide you with the speediest service possible, items ordered together may not necessarily ship together and this will not affect your shipping charges. All of the products you purchase through us will either be shipped directly from the manufacturer or from the fulfillment centers that we utilize at Amazon.com. We utilize Amazon.com's expert fulfillment centers to store our inventory and then pick, pack and ship the items to you. This allows us to focus on the store and giving you the customer service you deserve. You will be notified by e-mail or phone if there are any delays in shipping.
Do you ship to Alaska and Hawaii?
Yes, we are able to ship the majority of Betterra items to these two states. However, there are some bulky furniture items that cannot be shipped safely to customers in Alaska and Hawaii. In those cases, we will alert you directly and we reserve the right to cancel those items in your order. You will not be charged for any item that does not ship to you.
Do you ship outside the United States?
At this time, no but we are always looking at shipping partners that will allow our international customers to purchase our products.
Can you ship to a P.O. Box or APO/FPO address?
Yes we can but the estimated shipping times no longer apply. Please provide a valid postal address during checkout if you would like to receive the items within 3-5 business days for standard shipping.
Do you offer assembly services for larger items like furniture?
No we do not.
Easy Returns
All returns must be made via mail. Return shipping charges are the customer's responsibility, unless, of course, there was an error on our part.
Non-sale merchandise in new or unused condition may be returned with your packing slip up to 30 days from the purchase date for a full refund or for store credit (less shipping costs and surcharges).
Used merchandise may be exchanged with your packing slip up to 30 days from the purchase date for an identical item in a different size or for store credit equal to the original purchase price if the exchange item is not available.
Please note: For purposes of calculating total ship time, the date of purchase will be the following day for any orders received after 10 a.m. PT / 1 p.m. ET. These delivery times do not apply to shipments to Alaska or Hawaii.
How much does shipping cost?
Shipping costs are based on your total purchase amount. To determine the shipping cost for your order, please see the following chart:
SALE AMOUNT......................SHIPPING CHARGE
Up to $17.99.............................$5.00
$18.00 +...................................$0.00
What if I only get part of my order?
In order to provide you with the speediest service possible, items ordered together may not necessarily ship together and this will not affect your shipping charges. All of the products you purchase through us will either be shipped directly from the manufacturer or from the fulfillment centers that we utilize at Amazon.com. We utilize Amazon.com's expert fulfillment centers to store our inventory and then pick, pack and ship the items to you. This allows us to focus on the store and giving you the customer service you deserve. You will be notified by e-mail or phone if there are any delays in shipping.
Do you ship to Alaska and Hawaii?
Yes, we are able to ship the majority of Betterra items to these two states. However, there are some bulky furniture items that cannot be shipped safely to customers in Alaska and Hawaii. In those cases, we will alert you directly and we reserve the right to cancel those items in your order. You will not be charged for any item that does not ship to you.
Do you ship outside the United States?
At this time, no but we are always looking at shipping partners that will allow our international customers to purchase our products.
Can you ship to a P.O. Box or APO/FPO address?
Yes we can but the estimated shipping times no longer apply. Please provide a valid postal address during checkout if you would like to receive the items within 3-5 business days for standard shipping.
Do you offer assembly services for larger items like furniture?
No we do not.
Easy Returns
All returns must be made via mail. Return shipping charges are the customer's responsibility, unless, of course, there was an error on our part.
Non-sale merchandise in new or unused condition may be returned with your packing slip up to 30 days from the purchase date for a full refund or for store credit (less shipping costs and surcharges).
Used merchandise may be exchanged with your packing slip up to 30 days from the purchase date for an identical item in a different size or for store credit equal to the original purchase price if the exchange item is not available.
Merchandise in new or used condition returned after 30 days from the date of purchase shall be exchanged for store credit only (less shipping costs and surcharges). Any available store credits will be issued at the then lowest selling price and shall be in the form of an electronic gift certificate that will be sent to the e-mail address provided. All gift returns may be for store credit only; no cash refunds are available. Store credits may be used at Betterra.com.
How to mail in your return:
1. Repack the item in its original box.
2. Write "new return" or "used return" at the bottom of the packing slip provided in your shipment and include it with the items you are returning.
3. Consider insuring your package in case it is lost or damaged in transit. A Much Better Way, LLC cannot be responsible for items that do not arrive at our location.
4. Mail your return with the appropriate postage to:
Betterra.com
Attn: Product Returns
822 Broad St.
How to mail in your return:
1. Repack the item in its original box.
2. Write "new return" or "used return" at the bottom of the packing slip provided in your shipment and include it with the items you are returning.
3. Consider insuring your package in case it is lost or damaged in transit. A Much Better Way, LLC cannot be responsible for items that do not arrive at our location.
4. Mail your return with the appropriate postage to:
Betterra.com
Attn: Product Returns
822 Broad St.
Suite 12
Beloit, WI 53511
If you no longer have your packing slip, please e-mail us at service@amuchbetterway.com or call our Customer Service Department at 1-888-796-8333 to obtain your order number. All messages, whether by phone or e-mail, will be returned within two business days. A packing slip or order number must be included in your return.
And, if you have any questions, don't hesitate to call us at 1-888-796-8333.
If you no longer have your packing slip, please e-mail us at service@amuchbetterway.com or call our Customer Service Department at 1-888-796-8333 to obtain your order number. All messages, whether by phone or e-mail, will be returned within two business days. A packing slip or order number must be included in your return.
And, if you have any questions, don't hesitate to call us at 1-888-796-8333.
